RockHopper Origination Limited (trading as RockHopper Mortgages) collects and uses the personal information you provide on our website: www.rockhopper.uk.net. RockHopper Origination Limited is registered with the Information Commissioners Office (ICO) registration number ZA192466.

We collect the following personal details from our website:

• Name;
• Email address;
• Phone number; and
• Nature of your enquiry.

We, and our agents, use this information to contact you to discuss your enquiry. We will also subscribe you to our monthly newsletter which you are able to unsubscribe from. We do not sell your personal information to third parties.

We may provide your personal information to agents that provide services to help us with our business activities such as call answering. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• As required by law;
• If RockHopper Origination Limited t/a RockHopper Mortgages is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

Information Retention

We will retain your information for as long as reasonabally required to provide you services and comply with our legal and regulatory obligations such as that of the Financial Conduct Authority (FCA).

Security

We take the security of your personal information as very important. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Website Technology

We use cookies to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that helps us modify and maintain our website to meet customer needs. They do not include personal information.

We use Google Analytics to gather information about how you and others use our website. For example, we will know how many pages have been accessed on a particular day and how long users have remained on our website. This information is used to understand and optimize how our site is used.