We follow a four stage process in assisting clients:

1. Initial Conversation: an initial 10 to 15 minute telephone conversation where you can brief us on your situation and requirements. At the end of this conversation we will be able to give you an indication as to whether we can assist and, if so, what the likely mortgage rate will be along with your monthly mortgage payments.
2. Questionnaire and Document Collation: if we are both happy to proceed from Stage 1, we will ask for a commitment fee of £495 to be paid to us by credit or debit card. A 45 minute questionnaire will then be completed. We will discuss your case with the lender directly to obtain a Decision in Principle. A full refund of the £495 fee will be made if we are unable to secure you a Decision in Principle (No refund is due if you withdraw from the process or decide not to accept our advice). We will then write to you with a Welcome Pack and a list of documents to supply to support your application.
3. Application: once all of your documents have been received and assessed we will submit your application to the lender for full assessment, credit checks and a valuation of the property. All being well, a mortgage offer will be issued.
4. Completion: once your mortgage completes we will ask for a completion fee of £1,000 to be paid to us.

Full details can be found in our Terms of Business (also called the Initial Disclosure Document (IDD)).